Shipping Policy

Rates and policies for Medicare or insurance orders

Free shipping is included for self-pay items when shipped with a 90-day supply of diabetic supplies filled according to your Doctor's Order and billed to Medicare and/or an insurance plan.

Medicare and/or Insurance Order

Total Time to Receive Order *

Order Type	Standard (3-7 business days)	3 Day Air (3-5 business days)	Overnight Air (1-4 business days)
First Order	Free	$8.95	$29.95
Reorder **	Free	$8.95	$29.95

* Total time = time to receive Doctor's Order + receipt of Authorization of Billing (AOB) + time to fill order + delivery time

**A Refill is using the same Doctor's Order from your previous order. A Renewal is DiabeticSupplies.com needing to obtain a new Doctor's Order from your physician periodically (every 6 months to 12 months). We encourage you to allow at least two weeks before the next order of diabetic supplies is needed to allow for order processing (renewed Doctor's Order from your physician + delivery time). This will allow DiabeticSupplies.com time to obtain a new Doctor's Order on your behalf, as needed.

Any order that includes pump supplies should add an additional 5 business days to receive your order, due to these items being special ordered.

These numbers are estimates based on the typical time it takes to process an order if DiabeticSupplies.com will bill Medicare and/or your private insurance plan(s) on your behalf.

Note: Any Medicare and/or insurance order includes free shipping if the order includes a 90-day supply (Medicare and/or private insurance) or 30-day supply (Medicaid) based on a Doctor's Order, which we will obtain on your behalf. We will always contact you for your approval if the order you place differs from what your doctor orders. A $5.95 shipping charge will only apply if we have notified you of your eligibility for any item(s) covered based on a Doctor's Order and Medicare and/or insurance eligibility and you do not order the prescribed item(s), but you then order the same item(s) before your typical re-order cycle (90 days for Medicare and/or private insurance or 30 days for Medicaid). The only exception to this policy is if your doctor prescribes a greater frequency of glucose testing before your next re-order cycle and consequently we need to send you need additional supplies sooner. We offer the benefit of free home delivery but in order to maintain our level of service, we must ensure that customers don't expect free home delivery in-between typical order cycles.

Weekend delivery

Delivery is not available on Sundays.

Alaska, Hawaii, Puerto Rico, or rural areas

Shipping to Alaska, Hawaii, Puerto Rico, or rural areas may require an additional one to three days. We recommend 3-day shipping for these delivery addresses.

Rates and policies for non-insurance orders

Free standard shipping is included on any order of "self-pay" items totaling more than $99. "Self-pay" items are any items that DiabeticSupplies.com does not bill Medicare or insurance on your behalf. This is a limited time offer. You can choose from a variety of shipping options. Shipping costs are based on the shipping method you choose. Check the table for our domestic shipping rates.

Non-insurance Orders

Delivery Type Order Processing Shipping Overall Delivery Time Cost Standard 0-1 business day 1-6 business days 2-7 business days $5.95 3-Day 0-1 business day 3 business days 3-4 business days $8.95 Overnight 0-1 business day 1 business day 1-2 business days $29.95

Rates may change

We currently ship to street addresses, P.O. boxes within the 50 United States, APO/FPO U.S. Military addresses, and to U.S. Territories.

We're sorry, but expedited shipping methods are unavailable for P.O. boxes, US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling.

3-day or overnight order processing

Orders received before 1:00 p.m. Pacific Time Monday through Friday will be processed the same day. Orders received after 1:00 p.m. Pacific Time will be processed the next day. Orders received after 1:00 p.m. Pacific Time Friday, Saturday, or on Sunday will be processed on Monday.

Weekend delivery

Orders shipped via United States Postal Service (Overnight and 3-day) are delivered Monday through Saturday only.

*Alaska, Hawaii, Puerto Rico, or rural areas

Shipping to Alaska, Hawaii, Puerto Rico, or rural areas may require an additional one to three days. We recommend 3-day shipping for these delivery addresses.

International, U.S. Territories and APO/FPO U.S. Military addresses

We directly ship to APO/FPO U.S. military addresses and U.S. Territories.

We're sorry, but expedited shipping methods are unavailable for US Territories and APO/FPO Military addresses. We ship via standard shipping only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling. Items that require ground-only shipping cannot be delivered to APO/FPO addresses.

Please note: due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO U.S. military addresses and U.S. Territories.

Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.

Heavier Orders

Orders weighing more than 5 pounds will incur an extra shipping charge. We will contact you to confirm the exact shipping charge prior to charging your credit card and shipping your order.

Default shipping address

Your default shipping address is the one used on your most recent order. If you need to update your shipping address, please change "Your Account" online or contact us toll free at 1-877-SUPPLIES (1-877-787-7543) and we will update our records. Some people have different Summer and Winter addresses (i.e., Snowbirds).

Insurance

DiabeticSupplies.com is a provider for many insurance plans including Health Maintenance Organizations (HMOs). Our network of health plans is extensive, and we are constantly adding more plans.

Please provide us with all insurance plan information. If for some reason we are unable to verify your coverage or unable to bill your insurance, we will contact you by e-mail or phone. Your credit card will not be charged until your order is shipped and only if you have a deductible or co-insurance due after we have verified your insurance. If for some reason, your estimated total is more than what shows on you online receipt, we will call you first to explain your insurance coverage and ask you how would like to proceed.

If your insurance company does not cover your diabetic supplies, or if we do not participate in your plan at this time, you always have the option of paying the full price of your diabetic supplies. Many insurance companies allow you to purchase at retail and submit the receipt for reimbursement.

Shipping holidays

Due to carrier policies, please note that there will be no shipping on the following holidays. Be sure to allow additional time for delivery.

Shipping Holidays

New Year's Day Monday, January 1, 2007 Labor Day Monday, September 3, 2007 Martin Luther King Jr's Birthday Monday, January 15, 2007 Veterans Day Observed Monday, November 12, 2007 President's Day Monday, February 19, 2007 Thanksgiving Day Thursday, November 22, 2007 Friday, November 23, 2007 Memorial Day Monday, May 28, 2007 Christmas Day Tuesday, December 25, 2007 Independence Day Wednesday, July 4, 2007 New Year's Day Tuesday, January 1, 2008